Frequently Asked Questions

Crystaliris is a self-directed investing platform that combines zero-commission trade execution with AI-powered market analysis tools. You retain full control over your investment decisions; our platform simply surfaces data, trends, and insights to help inform that decision-making process.

Opening an account with Crystaliris is free, and there is no minimum deposit required to get started. Trade execution is offered at zero commission on supported markets. Specific fee details for particular account types or services are outlined during the account setup process.

Crystaliris operates in accordance with applicable UK financial services requirements relevant to the services we offer. We recommend reviewing our Terms of Service for full details, and contacting our support team directly if you have specific regulatory questions before opening an account.

Our platform processes market data, pricing trends, and historical patterns to generate insights, alerts, and portfolio summaries. These tools are designed to support your own research and are not a substitute for independent financial judgement. All investment decisions remain entirely yours.

We apply industry-standard security practices to protect account data and client funds, including encrypted data transmission and secure account authentication. Further detail on our data handling practices is available in our Privacy Policy.

Deposits and withdrawals are managed directly from your account dashboard once your account has been verified. Processing times can vary depending on your chosen payment method and your bank's own processing schedule.

Yes. Crystaliris is built to work across desktop and mobile browsers, so you can monitor your portfolio, review AI-generated insights, and place trades from whichever device is most convenient for you.

Supported markets and asset classes are listed within the platform itself and may be updated over time. We recommend checking the current offering directly in your account dashboard, as availability can change.

There is no fixed minimum deposit required to open an account with Crystaliris. However, certain individual trades or markets may carry their own minimum order sizes, which are displayed before you confirm any transaction.

You can request account closure through your account settings or by contacting our support team directly. Any remaining balance will be processed in line with our standard withdrawal procedures before the account is closed.

Our support team is available to help with account setup, platform features, or general questions. You can reach us through the details provided on our Contact page.

No. Crystaliris provides tools, data, and AI-generated insights to support self-directed investors, but we do not provide personalised financial advice. If you require individual advice, we recommend consulting a qualified financial advisor.